Privacy Policy

1. Introduction

VillastoCastles ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services to book luxury properties across Europe.

2. Information We Collect

2.1 Personal Information

• Name, email address, phone number
• Billing and payment information
• Travel preferences and booking history
• Profile information and preferences

2.2 Automatically Collected Information

• IP address and location data
• Browser type and device information
• Website usage analytics
• Cookies and similar technologies

3. How We Use Your Information

• To process bookings and provide customer service
• To send booking confirmations and updates
• To improve our website and services
• To send marketing communications (with your consent)
• To comply with legal obligations
• To prevent fraud and ensure security

4. Information Sharing

We may share your information with:

• Property owners and managers to facilitate bookings
• Payment processors to process transactions
• Service providers who assist with our operations
• Legal authorities when required by law
• Business partners for affiliate booking purposes

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze website usage, and provide personalized content. You can control cookie settings through your browser preferences.

Types of Cookies We Use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand website usage
• Marketing cookies: Enable personalized advertising
• Preference cookies: Remember your settings

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact us at privacy@villastocastles.com

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: